Customer Support Agent

Job Summary :

We are seeking a motivated and customer-oriented Customer Support Executive to join our team. You will serve as the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring a positive customer experience.

      Key Responsibilities :

• Respond promptly to customer queries via phone, email, and chat
• Resolve product or service problems by clarifying the customer’s complaint and determining the cause
• Provide accurate, valid, and complete information using the right methods/tools
• Maintain records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Escalate unresolved issues to the appropriate internal teams
• Ensure customer satisfaction and provide professional support
  
  

      Requirements :

• Proven experience in a customer support or call center role is a plus
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and manage time effectively
• Proficiency in using CRM systems, email, and basic computer operations
• Fluency in English, Hindi, or regional languages as required
  
  

      Preferred Qualifications :

• Basic knowledge of MS Office or Google Workspace is a plus.
• Prior experience in BPO, e-commerce, or tech support is a plus.
  
  

Salary – $5 / hour + incentives

Perks & Benefits :

• Flexible working hours / Remote options available
• Performance-based incentives
• Friendly work environment
• Training and career growth opportunities